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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales

Reuters Pharma USA

August 13, 2026

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Join us at Reuters Pharma USA!

Visit our team at Booth 622 to connect and learn how pharmaceutical organizations are unlocking actionable insights from customer conversations to inform strategy and improve patient experiences.

Authenticx will also host a workshop, “What Every Pharma Executive Should Know Before Scaling AI,” on March 17 from 2:45–3:45 PM ET. The session will be led by Clare Maher, Senior Manager of Product Marketing, and Eric Prugh, Chief Product Officer, who will share practical insights on how pharma leaders can move beyond early experimentation to scale AI responsibly and effectively across commercial, patient services, and compliance functions.

During the workshop, attendees will learn how to apply a proven framework to prevent stalled pilots and accelerate AI adoption, identify high-ROI opportunities within unstructured customer data, and operationalize AI through workflow integration and governance. The session will also explore how leaders can evaluate AI investments using clear metrics that demonstrate measurable ROI and support responsible scaling across the organization.