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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales

Featured News

Healthcare and AI News Featuring Authenticx

Kelly Karrmann

Authenticx leaders share notable technology, healthcare and AI news and insights that impact CX, business strategies, and patient outcomes.

News Healthcare and AI News Featuring Authenticx in 2025

Artificial Intelligence

Healthcare and AI News Featuring Authenticx

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Categories

News Amy Brown Creates Authenticx to Transform Healthcare Customer Experience

Authenticx

Amy Brown Creates Authenticx to Transform Healthcare Customer Experience

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News Why conversational AI is an effective listening tool

Authenticx

Why conversational AI is an effective listening tool

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News Improving the patient journey through speech analytics

Authenticx

Improving the patient journey through speech analytics

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News Authenticx Enhances Platform Capabilities to Drive Improvement in the Healthcare Experience

Authenticx

Authenticx Enhances Platform Capabilities to Drive Improvement in the Healthcare Experience

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News Authenticx selected as nominee for TechPoint Mira Awards honoring ‘The Best of Tech in Indiana’

Authenticx

Authenticx selected as nominee for TechPoint Mira Awards honoring ‘The Best of Tech in Indiana’

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News Authenticx releases 2nd annual “Customer Voices Report”

Authenticx

Authenticx releases 2nd annual “Customer Voices Report”

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News Sally Perkins: Unconventional Software Superstar Wins Tech 25 Award

Authenticx

Sally Perkins: Unconventional Software Superstar Wins Tech 25 Award

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News Authenticx Experiences Growth Momentum, Raises $7.5M in Series A Funding

Authenticx

Authenticx Experiences Growth Momentum, Raises $7.5M in Series A Funding

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News Authenticx Selected as a Nominee for TechPoint’s Mira Awards Honoring ‘The Best of Tech in Indiana’

Authenticx

Authenticx Selected as a Nominee for TechPoint’s Mira Awards Honoring ‘The Best of Tech in Indiana’

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