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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales

AUTHENTICX ALLIANCE

Partner with the AI Solution Transforming Healthcare

Authenticx powers smarter, more strategic healthcare decisions with contact center and hub analytics that drive impact.

Join a growing partner ecosystem

Alliances and Channel Partners

Join the Authenticx Alliance to create your impact in healthcare with us.

Become an agent of change in healthcare

Drive Healthcare Customer Growth

With AI transforming healthcare at an unprecedented pace, expand your customer base while strengthening existing relationships.

Expand Your AI Offerings

Drive greater value and embrace AI-driven solutions to stay ahead in an evolving market to position yourself as an indispensable partner.

Harness Our Partnership Power

Gain exclusive access to training sessions, resources, and expert guidance from a dedicated industry partner—empowering you to support your healthcare customers with confidence.

Awards & Recognition

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Best of Tech Winner

Techpoint MIRA Awards

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America's Fastest-Growing

INC. 5000 Private Companies

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Best of Tech Winner

Techpoint MIRA Awards

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Forbes

Authenticx + Forbes

“The Authenticx platform provides a combination of relevant quantified data with emotional weight, which is extremely impactful. We have immediately been able to increase the richness of our insights program because of Authenticx.”

VP, Corporate Development & General Counsel

Leading Health System

“Listening to the voice of our customers [using Authenticx] is no longer a 'nice to have' but a 'have to have.”

Brand Manager

Top 10 Global Pharmaceutical Company

“I didn't know there was a platform to compare our vendors' performance!”

Patient Support Program Leader

Global Pharmaceutical Company

Leading healthcare enterprises listen with Authenticx

Bring AI to healthcare, helping activate their data to transform it into actionable, ROI-driving insights.