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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales

PRIVACY & SECRUITY

Built for healthcare. Secured for trust.

In healthcare, protecting sensitive data isn’t optional — it’s foundational. Authenticx is designed with privacy, security, and compliance at its core, so you can gain insight without compromising integrity.

Role-Based Access Controls

Each client operates in a dedicated resource group with least-privilege access controls, while Azure AD securely manages user identities and role-based permissions.

Single Sign-On (SSO) & Identity Management

Authenticx enforces multi-factor authentication for internal services and supports Single Sign-On (SSO), requiring unique credentials for each authorized user.

Application Governance & Audit Logging

We apply governance policies to cloud infrastructure and APIs and maintain comprehensive audit logs that track access, authentication attempts, and data activity within sensitive systems.

Personnel

Authenticx performs background checks, requires ongoing security training for all employees, and maintains documented policies and procedures governing risk management and incident response.

Auditability & Monitoring

System activity is logged and monitored to ensure transparency, traceability, and accountability across environments.

Continuous Improvement

Security and compliance aren’t static. We continuously evaluate and refine our controls to align with industry-leading healthcare and regulatory standards.

Data Back-Up

We perform encrypted daily backups of customer and system data with the same protections applied to live production environments.

Data Storage

Authenticx is hosted across multiple data centers with built-in failover capabilities, relying on Azure’s highly durable infrastructure engineered for 99%+ data durability and continuity.

Disaster Recovery

Annual disaster recovery and backup restoration testing is leveraged to verify system resilience and recovery effectiveness.

Compliance & Legal

SOC 2 Type I & II

AICPA

HIPAA

HIPAA Compliant

GDPR

General Data Protection Regulation (EU & UK)

CCPA

California Consumer Privacy Act

DATA PROTECTION

Designed to protect sensitive healthcare data at every level.

A doctor in a lab coat presenting medical scanning technology on a screen to masked healthcare workers in an audience

Azure Redundancy & Fail-Over

Authenticx leverages secure, cloud-based infrastructure with redundancy and fail-over capabilities to maintain system availability and operational resilience.

A doctor in a lab coat writing notes at a desk next to a stethoscope, with a teal overlay

Purpose Limitations

Data is processed solely to deliver conversation intelligence insights for your organization. Sensitive healthcare data is never sold or used to train our models.

A doctor in a white coat with a stethoscope reviewing documents at a desk, with a teal circular overlay

Data Minimization

We collect and retain only the data necessary to deliver your service—reducing unnecessary exposure while maintaining analytical integrity.

Insight without compromise.

Authenticx delivers healthcare-trained intelligence with the leading privacy, security, and compliance standards enterprise organizations demand.