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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales

PLATFORM INTEGRATIONS

Gather meaningful insights at scale—without adding operational complexity

Authenticx integrates via flexible APIs to enrich existing systems with context and intelligence, minimizing disruption and delivering greater value from your CRM, CCaaS, and integration stack.

Connect to the systems already rich with patient and member data

Available CCaaS, IPaaS, and CRM integrations

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PRIVACY & SECURITY

Designed for trust in regulated healthcare environments

Explore Privacy & Security
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Enterprise-Grade Security

We protect sensitive systems and data with multi-layered defense—including access controls, encryption, proactive monitoring, and governance—to reduce risks and safeguard critical information.

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Resilient Availability

Geo-redundant backups and failover capabilities within Microsoft Azure ensure private data remains protected, accessible, and continuously available even during disruptions.

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Compliance-Assured

We support secure, compliant operations with adherence to key healthcare and privacy standards, including SOC 2 Type I & II, HIPAA, GDPR (EU & UK), CCPA, and PCI DSS.

“The APIs are essential”

“The APIs are essential to integration and operations. I definitely consider them the most useful.”

Greg L

Aredelyx

If you need another system connected, let us know!

We’re always growing our integration library to meet your evolving healthcare needs.

DRIVE BUSINESS CHANGE AT SCALE

Turn up the impact of your tech stack

70%

Decrease in average time from enrollment to copay case completion.

Read this Pharma's Story

$250K

In cost savings by resolving preventable calls.

Read this Insurer's Story

66%

Decrease in email backlog conversations.

Read this Insurer's Story

Bring all of your conversation data into one intelligent platform