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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales

HELPING CUSTOMERS LISTEN AT SCALE

From Insights to ROI

Check out some of the many ways leading healthcare organizations partner with Authenticx to achieve actionable and measurable results.

By the Numbers

Learn how leading healthcare organizations drive outcomes with Authenticx.

66%

Reduction in member-facing email backlog

Read this customer story

400%

Scaled quality evaluations to 157K per month

Read this customer story

$792K

Wasted monthly spend identified via the Eddy Effect

Read this customer story

Authenticx for Pharma

Article Accelerating Therapy Starts by Uncovering A Hidden Delivery Barrier

Customer Experience

Accelerating Therapy Starts by Uncovering A Hidden Delivery Barrier

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Customer Story Using an AI Assistant to Drive Improvements from Claims & Reimbursements

Artificial Intelligence

Using an AI Assistant to Drive Improvements from Claims & Reimbursements

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Customer Story Leveraging a Data Analytics Platform to Report KPI and ROI

Artificial Intelligence

Leveraging a Data Analytics Platform to Report KPI and ROI

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Customer Story Improving AI Agreement for Quality Assurance Scorecard

Artificial Intelligence

Improving AI Agreement for Quality Assurance Scorecard

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Customer Story AI-Driven Insights Driving Positive Impact for Patient Copay Card Enrollment

Artificial Intelligence

AI-Driven Insights Driving Positive Impact for Patient Copay Card Enrollment

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Customer Story Increase Quality Score Across Call Center Vendors with Authenticx

Authenticx

Increase Quality Score Across Call Center Vendors with Authenticx

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Authenticx for Payers

Customer Story Monitor Customer Calls and Improve Contact Center Quality with Authenticx

Authenticx

Monitor Customer Calls and Improve Contact Center Quality with Authenticx

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Customer Story Preparing for Medicare Open Enrollment with Impactful Insights

Authenticx

Preparing for Medicare Open Enrollment with Impactful Insights

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Customer Story Authenticx for Payers: Highlighted Customer Stories

Artificial Intelligence

Authenticx for Payers: Highlighted Customer Stories

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Customer Story Re-Imagining Quality with Unprecedented Visibility​

Authenticx

Re-Imagining Quality with Unprecedented Visibility​

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Customer Story Scaling Regulatory Monitoring without Added Cost​

Authenticx

Scaling Regulatory Monitoring without Added Cost​

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Customer Story Reducing Administrative Backlog for Agents and Members​

Authenticx

Reducing Administrative Backlog for Agents and Members​

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See Authenticx in action.

Join leading healthcare organizations using conversation intelligence to turn human realities into healthcare impact.

Personalized product demo

Live walkthrough tailored to your use case

Discuss your unique challenges

Custom solutions for your organization

Build a true partnership

Personalized insight analysis and dedicated account support