Skip to main content
Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Workshops

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Workshops

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

Contact Sales
Schedule A Demo

Featured Resource

Designing AI We Can Trust (and our customers can trust, too)

Sarah Purvlicis

At Authenticx, trust isn’t something we talk about at the end of a launch cycle. It shapes the way we design from the beginning.

Article Two hands shaking

Product

Designing AI We Can Trust (and our customers can trust, too)

View
Go to Designing AI We Can Trust (and our customers can trust, too)
All Resources Article Customer Story Download Podcast Webinar

Categories

Article Authenticx call insight card showing a frustrated man with glasses, a Brand Detractor: Inefficiency label, and an audio waveform from a call about repeated prescription approval delays

Quality

Call Center Quality Assurance Metrics

View
Go to Call Center Quality Assurance Metrics
Article Illustration of AI sparkle and star icons of varying sizes arranged in a white circle on a yellow background, representing intelligent call center data analysis

Contact Center Best Practices

Call Center Data Analysis

View
Go to Call Center Data Analysis
Download Customer Voices Report (3rd Edition): The Rise of Customer-Centricity Across Healthcare

Authenticx

Customer Voices Report (3rd Edition): The Rise of Customer-Centricity Across Healthcare

View
Go to Customer Voices Report (3rd Edition): The Rise of Customer-Centricity Across Healthcare
Customer Story Flag and Address Risk by Listening at Scale 

Authenticx

Flag and Address Risk by Listening at Scale 

View
Go to Flag and Address Risk by Listening at Scale 
Customer Story Using Conversational Data to Clarify Brand Messaging 

Authenticx

Using Conversational Data to Clarify Brand Messaging 

View
Go to Using Conversational Data to Clarify Brand Messaging 
Article Illustration of a prescription medicine bottle with a red plus sign centered in a white circle on a teal background, representing pharmaceutical market insights

Pharma

Pharma Market Insights

View
Go to Pharma Market Insights
Article Authenticx HIPAA compliance interface showing a shield verification icon connected to search filters for Safety Events and Adverse Events, a flagged patient quote from Susan Thomas, and a compliance evaluation workflow for FDA reporting

Compliance

HIPAA Compliant Call Center Software

View
Go to HIPAA Compliant Call Center Software
Article How Does Artificial Intelligence Actually Work? A Guide on Conversational Intelligence

Artificial Intelligence

How Does Artificial Intelligence Actually Work? A Guide on Conversational Intelligence

View
Go to How Does Artificial Intelligence Actually Work? A Guide on Conversational Intelligence
Article How Real-Time Agent Alerts are Harming Customer Experience

Artificial Intelligence

How Real-Time Agent Alerts are Harming Customer Experience

View
Go to How Real-Time Agent Alerts are Harming Customer Experience

Become fluent in what conversations reveal, with content delivered straight to your inbox.