Authenticx
Real-Time Feedback for Action-Based Decision-Making
March 9, 2022 by Kelly Karrmann
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A top 10 Life Sciences company needed quick, real-time feedback after new FDA guidance was announced. The client wanted to know how patients and providers were responding.
Authenticx in Action
Authenticx allows for leaders to stay current with trending topics and also increase speed to responding to market events. After the FDA guidance was issued they were able to use Authenticx to know within hours what was being asked and create talking points to help agents address the changes in a timely manner.
Results
- Action was taken within hours to identify and review what questions were being asked
- New talking points were created to equip agents, with agent adherence to the call guide increasing to nearly 100%
- Customer friction was mitigated below anticipated levels, with “concerns raised” decreasing 80% within six weeks
About Authenticx
Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes.
Want to learn more? Contact us!