Reshaping Healthcare with AI: The Impact of Customer Conversations

Conversations hold a wealth of information and valuable data that can help healthcare connect with their patients with an intentional human-centered approach. 

With artificial intelligence built from these healthcare conversations for support, strategy, and empowerment, the potential for innovation and compassionate care are endless, and we’re just scratching the surface. According to McKinsey & Co.’s State of AI report, nearly 72% of organizations have adopted AI globally, up from 55% in 2023 — and this is trending upwards.

“If you really are serious as an organization about knowing what’s causing waste for your organization — as well as the greatest source of friction for your customers — you can learn a lot by listening to [conversation] data.”

Amy Brown, Founder & CEO, Authenticx

In this fifth edition of the Customer Voices Report, we’ll analyze the importance of customer conversation data and how that data works to build reliable AI, reshaping healthcare.

By listening to conversations, organizations get perpetual context into friction, barriers, and successes while keeping up with the evolving pace of the market to stay competitive and grow a more customer-centric operation.

Fill out the form to sign up to receive this year’s Customer Voices Report!

In this report you can expect:  

• How artificial intelligence is reshaping healthcare through the power of conversations 
• Use cases that highlight how conversation data can be activated through purpose-built healthcare AI 
• The impact that patient journey disruptions have on business objectives and bottom lines 
• Thought leadership from Authenticx about the best practices to reshape your healthcare journey and the 4 requirements for building responsible AI 
• Annual data since 2020 that spotlights the need for leveraging an intentional listening platform to improve the patient experience

Want to catch up on trends identified in last year’s report? Download Customer Voices | Listen At Scale: The Next Era of Artificial Intelligence

About Authenticx

Authenticx was founded to analyze and activate customer interaction data at scale. Why? We wanted to reveal transformational opportunities in healthcare. We are on a mission to help humans understand humans. With a combined 100+ years of leadership experience in pharma, payer, and healthcare organizations, we know first-hand the challenges and opportunities that our clients face because we’ve been in your shoes. In 2023, Authenticx was ranked No. 349 on the Inc. 5000 recognized as one of America and Indiana’s fastest-growing private companies.

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