TARGETED CONVERSATION ANALYSIS
Purposeful listening done by experts. Deeper insights for you.
Move beyond random sample listening. Our data experts combine AI, strategy, and human validation to uncover deeper patterns within targeted populations.
Free your QA team to focus on action, not investigation
Our experts listen with defined objectives to align with your strategic priorities—moving beyond general observations and keeping analysis focused on the conversations that matter most to drive better outcomes.
Automatically identify organic or on-demand insights
We proactively monitor performance shifts and flag emerging themes for review, and support on-demand deep dives when questions from leadership require understanding what’s happening and why.
Real patient voices, grounded in data
Go beyond dashboards with curated audio montages that reveal patterns in the customers’ own words—turning data into clear, actionable insights leaders can understand at the most powerful level: the human one.
Get more value from insights workshops
Insights uncovered through targeted analysis are shared in Insights Workshops, where Authenticx experts translate them into clear narratives to align teams and develop action plans.
Measure and optimize
Get deeper answers to questions, so you can launch new programs or identify disengagement fast, then refine strategies and create a proactive feedback loop that evolves with your organization.
Bring in the right context
Dashboards show trends. Expert-led analysis from former clinicians, CX leaders, and pharma specialists adds the right healthcare context to interpret what’s happening and what to look for when patient and business outcomes are on the line.
Act with confidence
Move from insight to action with faster, backed by expert validation and evidence that supports smarter, high-impact decisions. No additional work required on your team’s end.
“Challenges us to see the bigger picture”
“Our Authenticx team brings experience from patients across pharma, and challenges us to see the bigger picture.”
Pete K.
Director of Patient Support Services, Biopharmaceutical
Frequently asked questions
Target Conversation Analysis is an expert-led deep dive into specific questions, customer populations, or key journey moments using the Authenticx platform. A dedicated team combines proprietary AI tools with human validation to uncover patterns, identify root causes, and provide context behind what’s happening—then translates findings into clear narratives.
Insights from Targeted Conversation Analysis often inform Storyteller Workshops, helping teams align on priorities and build action plans for measurable impact.
It’s most helpful when a high-stakes decision needs clarity fast or when a trend is emerging but the “why” isn’t obvious. Common opportunities include launching a new program or medical device, spikes in volume or escalations, inconsistent outcomes across vendors or teams, changes to processes or guidance, or leadership questions that require evidence beyond dashboards.
Targeted Conversation Analysis solves the challenge of knowing something is wrong, but not having the time or clarity to uncover why. When a specific population is struggling, a trend is emerging, or you don’t know what to look for at all, Authenticx data experts dig deep into the right interactions to pinpoint what’s driving the issue. It eliminates guesswork by delivering validated findings and clear direction without requiring internal teams to spend hours inside the platform.
We believe the strongest results come from collaboration. Organizations typically align on the questions to investigate or decide to dig deeper into the emerging signals our team has identified. We’ll help define the population or time to analyze, with scheduled sessions to validate findings and shape next steps with your team.
Outputs are typically designed to be easy to socialize and shared in Storytelling Workshops to turn findings into actionable next steps.
See Authenticx in action.
Join leading healthcare organizations using conversation intelligence to turn human realities into healthcare impact.
Personalized product demo
Live walkthrough tailored to your use case
Discuss your unique challenges
Custom solutions for your organization
Build a true partnership
Personalized insight analysis and dedicated account support